OHTA VN

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About Transactions

about-dealings

about dealings

Transaction Process

STEP1
STEP1

Inquiry / Quotation Request

STEP2
STEP2

Negotiation / Hearing

STEP3
STEP3

Proposal /
Requirement Alignment

STEP4
STEP4

for Pre-made Products

Confirm Sample Availability

Mass Production Arrangement

Acceptance Inspection /
Packaging / Shipping

STEP5
STEP5

Delivery Outside Vietnam
(Handling Export Customs Procedures)

STEP4
STEP4

for Processed Products

Confirm Sample Availability

Mass Production Arrangement

Pre-Shipment Inspection / Packaging / Shipping

STEP5
STEP5

Domestic Delivery within Vietnam
(Handling Customs Procedures for Export Processing Zone)

About after follow

After Transactions

At Ohta Vietnam, we provide sincere after-sales support even after delivering our products to customers.
Regarding technical support for our products, if you have any questions or inquiries,
our dedicated technical staff is ready to respond promptly and accurately.

Furthermore, if you have any doubts or questions about the specifications or functions of our products,
we will provide appropriate advice and solutions. We offer assistance tailored to your needs,
including training on various operations, usage methods, maintenance procedures, and troubleshooting.

We also prioritize quick response times for product warranties.
If there are any issues with our products within the warranty period, we strive to repair or replace them to ensure your satisfaction.
For products that exceed the warranty period, we can still provide repair and maintenance services for a fee.

We continuously work to improve the content and structure of our after-sales support to ensure long-lasting
and positive relationships with our customers.

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