Frequently Asked Questions
faq
faq
List of
Frequently Asked Questions
We introduce questions frequently received from customers and their answers.
If you have any questions not listed here, please feel free to contact us.
- Can you send product catalogs or materials?
- Yes, we can. We have prepared and created catalogs and materials from various manufacturers that include detailed product information. We can send them to you upon request.
- How is the pricing for quotations determined?
- Pricing is determined considering factors such as raw materials, processing costs, and delivery times. We always strive to provide the most suitable price for our customers.
- What materials can your products accommodate?
- We can accommodate various materials, including but not limited to steel, stainless steel, brass, aluminum, copper, hard materials, resins, rubber, various heat treatments, and surface treatments.
- Do you customization support?
- Yes, we do customization support. If you provide us with your requirements or drawings, we can offer products tailored to your needs.
- Is it possible to obtain sample products?
- Yes, we also support obtaining sample products. If you inquire, we can explain the detailed procedure to you.
- Is product demonstration possible?
- Yes, it is possible. We have prepared demo machines to allow customers to confirm the operation and performance of our products. For details, please contact us through the inquiry form.
- Do you handle exports?
- Yes, we handle exports as well. We have staff, including customs clearance personnel, who are familiar with the necessary documents and procedures for international logistics, to ensure a smooth process.
- Can we specify a delivery carrier?
- We do allow customers to specify their preferred delivery carrier. If you have a specific carrier in mind, please contact us in advance to discuss your preferences.
- Is it possible to have direct delivery to the delivery destination, and can tracking information be provided?
- Yes, it is possible to have direct delivery to the delivery destination. Some delivery carriers may provide tracking information. We provide tracking information to confirm the condition and arrival time of the goods after delivery.
- How long does the delivery time take?
- The delivery time varies depending on the type and quantity of the parts, but we strive to provide the earliest possible delivery time. Please feel free to inquire for more details.
- What happens if the delivery is delayed?
- We always strive to provide a delivery time that meets your requirements. However, there may be delays due to factors such as the procurement of raw materials or manufacturing processes. In such cases, we will promptly contact you.
- How do you manage quality?
- We have implemented a strict quality management system and conduct quality inspections for all products. We also enhance reliability in quality by building partnerships with trustworthy companies.
- Is there any warranty for the product’s quality?
- We have implemented a strict quality management system to ensure the quality of our products. If there are defects in the product, we will respond promptly.
- How many years is the product warranty, and how is a problem with the product handled during that period?
- Our products have different warranty periods depending on the specific product. If any problems arise with the product during the warranty period, we will address them through repair or replacement. Please check the contract or product warranty for specific details.
- Is there technical support available for the product after purchase?
- Yes, we provide technical support for our products. Our specialized staff, including manufacturer support if necessary, will assist you with product handling, maintenance, troubleshooting, ….
- Whom should I contact in case of quality issues or other problems?
- If you encounter quality issues or other problems, please contact your dedicated sales staff at our company. We will respond promptly.
- Are there product instructions after purchase? How to get guidance?
- We offer product training and technical support provided by our specialized staff. We also provide support through phone and email as needed.
- Is maintenance possible after delivery?
- Yes, maintenance of the product is possible. We offer appropriate maintenance with the aim of ensuring the stable operation of the product over the long term.
- What payment methods are available?
- We usually accept payment via bank transfer. Please contact us for more details.
- About payment, what is the payment deadline for invoices?
- Normally, we require payment within 30 days of invoice issuance.
- What documents and information are required for the contract?
- The documents and information required for the contract include product specifications, quantity, price, payment terms, delivery schedule, and shipping destination, among others. Depending on the circumstances, legal documents or certificates may also be necessary. We have prepared a basic trade contract, so please feel free to contact us.
- Are there any documents that can be reviewed before signing the contract?
- Yes, we provide documents such as quotations and contracts for review before signing. Additional documents can be provided as needed.
- Is there a way to confirm that the delivered products match the contract specifications?
- Yes, you can check the contract specifications against the product specifications after receiving the products. If there are any discrepancies between the contract and the product specifications, please contact us promptly.
- Is it possible to return or exchange products?
- If the products have defects or quality issues, we aim to provide prompt and courteous assistance. We can process returns or exchanges if you contact us within 7 days of product arrival.
- How can I change the order quantity if needed?
- Changes to the order quantity can be accommodated if requested before the products are shipped. If you wish to make changes, please contact us as soon as possible.